BILINGUAL CUSTOMER SERVICE REPRESENTATIVE [EN/ FR)

At Apollo blake , our strength is our team! We are committed to providing every customer with the best, and that starts by investing in every member of the Apollo Blake family. As a premier service provider and a 24/7/365 operating company, we expect exemplary dedication from everyone - and this is rewarded with an excellent working environment, professional support and attractive benefits. We are always looking for worthy candidates who have the skills and enthusiasm to be part of our team. Fluency in English and French (written and spoken) is required. If you are interested in working for the leading customer service provider in Mauritius, contact us, attaching your CV. Our BILINGUAL CUSTOMER SERVICE REPRESENTATIVE [EN/ FR) Interact with customers through one or more channels, including: inbound/outbound phone calls, emails, chat, and social media. Proactively resolve customer issues, respond to inquiries and manage requests by constantly improving product knowledge and technical skills. Achieve productivity goals and quality standards while maintaining the highest level of customer satisfaction. Pay attention to detail and be versatile while documenting customer interactions and details. Follow up and escalate customer issues that require additional assistance. Treat customers with the utmost respect, personalize every interaction and convert customers into advocates and promoters of the service provided. Update reports and communicate updates efficiently and promptly to assigned departments/supervisors.