Bilingual Japanese eCommerce Project Manager

We are supporting an established global digital-services company in its search for a Bilingual Japanese eCommerce Project Manager. This is a client-facing role responsible for managing eCommerce and digital-marketing projects from initial onboarding through to launch and ongoing support. You will work closely with clients in Japan and the US, translating their requirements into clear project plans and coordinating internal teams and external partners to deliver them successfully. Key responsibilities: • Lead eCommerce and digital projects across the full project lifecycle • Act as the main point of contact for clients, communicating in Japanese and English • Gather client requirements and create detailed project documentation • Manage project plans, timelines, budgets, resources and deliverables • Coordinate cross-functional teams across strategy, digital marketing, UX/UI, web production, development and sales • Manage project scope, quality, contractual requirements and account budgets • Monitor project performance and P&L, identifying areas for improvement and implementing action plans • Resolve project issues while keeping clients and internal management informed • Coordinate external vendors and technology partners • Support the planning, launch and ongoing optimisation of eCommerce websites and digital-marketing initiatives Required qualifications: • Professional written and verbal fluency in Japanese and English • At least five years of relevant experience working with eCommerce websites or digital projects • Experience managing multiple projects within an agency environment, or relevant brand-management experience • Strong client-facing, project-management and stakeholder-management skills • Experience gathering requirements and producing detailed project documentation • Ability to manage project timelines, budgets, resources and deliverables • Working knowledge of eCommerce platforms, digital marketing, web development, UX/UI and back-end integrations • Understanding of SEO, SEM, paid advertising and retargeting campaigns • Ability to work independently while providing direction to project teams • Strong Microsoft Office and PowerPoint presentation skills • Authorisation to work for any US employer without sponsorship • Availability to work 9am–6pm Pacific Time and attend occasional later meetings with clients in Japan Preferred qualifications: • Experience with Shopify, Amazon Seller Central, Google Ads or Meta Ads • Bachelor’s degree in a relevant field or equivalent professional experience • Experience managing project budgets or P&L • Experience coordinating external vendors and cross-functional delivery teams