Bilingual Logistic Dispatcher (Chinese/English)

About YQN We are a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc. We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of us. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc. We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking, and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics. Job Responsibilities Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Track and trace shipments as required. Utilize Process Monitors and Workflows daily. Ensure timely movement and delivery of freight to customers. Ensure documents are sent to the customer or broker in a timely manner for customs purposes. Ensure accurate and timely client invoicing. Interact with our customers in arranging their shipments, exceeding customer service expectations. Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others) Meet compliance requirements at all times. Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers' standard operating procedures are followed and updated. Overseas communications, timely responses to emails and requests (internal and external) Requirements Bachelor’s degree preferred Previous experience in a similar role is highly preferred Excellent communication and interpersonal skills Excellent customer service and client relations skills Quick critical thinking and problem-solving abilities Ability to use computers, software, and other technology for inventory and communication purposes Excellent interpersonal, written, and verbal communication skills Have a passion for logistics and a desire to grow with our fantastic team Freight forwarding experience preferred Professional proficiency in English and Mandarin is required Job Type: Full-time, On-site Pay: $20 - $25/hour Benefits: Medical/Dental/Vision Insurance, 401(K), PTO