Bilingual Sales Manager | BPO Experience Required | English C1

🚀 Bilingual Sales Manager | BPO Sales & Team Leadership Experience Required | English C1 Location: Kenya Work Modality: On site English Level: C1 Advanced Experience Required: 3+ years in Sales & Team Leadership 🌟 About the Opportunity We are looking for a highly motivated and results-driven Bilingual Sales Manager to lead a specialized sales team within our client's Visa & Immigration Services division. The ideal candidate will have a strong background in BPO sales, B2C sales, and team leadership, with proven experience managing sales representatives, driving performance, and achieving revenue targets. 🎯 Key Responsibilities: Sales Performance Management Lead the team to achieve monthly and quarterly sales, revenue, and conversion targets. Monitor daily sales activities, KPIs, pipeline performance, and overall productivity. Identify performance gaps and implement action plans to improve results. Ensure consistent achievement of sales quotas and business objectives. 👥 Team Leadership & Development: Lead and manage a team of approximately 10–12 sales representatives. Provide ongoing coaching, mentoring, and feedback. Conduct regular performance reviews and one-on-one coaching sessions. Create improvement plans for underperforming team members. 🤝 Customer Experience: Ensure high-quality customer interactions throughout the sales process. Promote a consultative sales approach focused on understanding customer needs. Support the team in handling complex customer situations related to visa and immigration services. 📊 Process & Performance Excellence: Ensure compliance with established sales processes and procedures. Maintain accurate sales reporting, forecasting, and performance tracking. Analyze sales metrics to identify opportunities for improvement. Recommend strategies to increase productivity, conversion rates, and overall sales performance. 📈 Sales Strategy: Partner with senior leadership to develop and refine sales strategies. Identify opportunities to improve customer acquisition and conversion. Support growth initiatives within the Visa Services division. Help optimize sales processes based on performance data and business needs. ✅ Required Qualifications: 3+ years of experience in sales and team leadership roles. Previous BPO experience is required. Proven experience leading and managing sales teams. Strong background in B2C sales. Experience managing sales quotas, KPIs, conversion rates, and revenue targets. Strong coaching, leadership, and performance management skills. Ability to analyze sales performance and take action based on data. Excellent communication and interpersonal skills. Advanced English level (C1) is required. Experience working in fast-paced, target-driven environments.