Logistics & Operations Assistant – Remote, Afternoon Shift (Bilingual English/Spanish)

About Valatam Support a fast-paced, growing company from anywhere in Latin America, 100% remote, Great Place to Work–Certified. Valatam connects top bilingual professionals across Latin America with global clients who value great work. Certified as a Great Place to Work (2025–2026) , we're hiring a Logistics & Operations Assistant to support a client in the commercial services industry across Operations, Billing, and Customer Communication. 🕐 Schedule: 9:00 AM - 6:00 PM PST (12:00 PM - 10:00 PM EST) About the Role This is a full-time, fully remote position for someone who thrives in fast-paced, high-volume environments and can independently manage administrative and operational tasks across multiple departments, with sharp attention to detail and strong customer communication skills. What You'll Do Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines Maintain accurate data entry and update records in CRM and internal systems Respond to customer and internal inquiries via email and chat, professionally and on time Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly Keep customer files, notes, and records organized and accessible at all times Prepare clear, error-free customer-facing documentation and reports Identify potential issues or delays and escalate them to the appropriate coordinator Take on other related tasks as needed What You Bring Fluent bilingual English (C1/C2) and Spanish 2–5 years of experience in operations, administrative support, or customer-facing roles Comfortable working independently and managing multiple priorities Ability to make sound decisions and adapt to evolving or partially documented workflows Experience with Asana, Notion, Trello , or similar project management tools (a plus) Proficiency in Google Workspace and Microsoft Office Strong communication and problem-solving skills A quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) plus a backup connection Bachelor's or Associate's degree preferred Why You'll Love Working Here We live by ACTION, CARE, OUTSTANDING, DEPENDABLE, and ENERGY; if that resonates, you'll fit right in. Benefits 💰 Hourly rate equivalent to USD $696–$1,044/month (based on experience) 📈 Annual pay increments 🎁 Discretionary client bonuses (80% of clients award year-end bonuses) 🌴 7 U.S. federal holidays + 4 paid PTO days 🩺 Monthly medical insurance stipend (after eligibility) 🎂 Birthday / Anniversary bonuses + Gym & Wellness allowance 🏋️ Unlimited online fitness classes + company events & Christmas celebrations Please note: for the first four months, you'll need to be based in your country of residence with no travel commitments planned to ensure a smooth onboarding. If you have a trip planned in the next four months, we'd love for you to apply once you're back! 📍 100% Remote | Full-Time | Bilingual | Latin America 👉 Apply now and bring your organizational and customer-service skills to a team that values your growth.