Bilingual Croatian <> English Event Support – Matchday

Role Description This full-time, on-site Bilingual Croatian <> English Event Support – Matchday role is based in the Tyneside Area. The role focuses on providing language and event support during football matchdays and related events. Responsibilities include facilitating clear communication between Croatian- and English-speaking stakeholders, assisting with live translation and interpretation, and supporting operational staff to ensure smooth event delivery. The role also involves responding to attendee and client inquiries, providing customer-oriented assistance, and helping with basic documentation, briefing materials, and post-event feedback. The successful candidate will collaborate closely with event coordinators, security teams, and client representatives to maintain a professional, safe, and welcoming matchday environment. Qualifications Strong Croatian and English language skills, with proven experience in Translation and cross-language Communication. Background in English Teaching or Training, or equivalent experience supporting language learning or skills development. Customer Service experience, with the ability to handle inquiries, resolve issues promptly, and maintain a professional demeanor in busy event settings. Ability to work effectively on-site during matchdays, including evenings and weekends as required. Excellent interpersonal skills and the ability to collaborate with diverse teams and stakeholders. High level of reliability, attention to detail, and discretion when handling sensitive information. Previous experience in sports, events, or hospitality environments is beneficial. Right to work in the UK and ability to commute to the Tyneside Area.