Bilingual Quality Assurance Manager

ONLY CV's IN ENGLISH WILL BE CONSIDERED. DO NOT APPLY IF YOUR PROFILE DOES NOT MATCH WITH THE REQUIREMENTS OF THE POSITION. Our Culture at Airlink We're not for everyone — and that's intentional. At Airlink, we've built a culture around five pillars that define who we are and what we expect. Read them carefully. If this doesn't sound like you, we're not the right fit. Precision Culture We pay attention to every detail. Processes exist for a reason, and we follow them exactly — no shortcuts, no exceptions, no matter the pressure. We catch errors before they happen, not after. Documentation isn't optional. First-time quality is the expectation, not rework. The standard is the standard, and it doesn't change based on who's working or who's watching. Consistency across all shifts and all teams, every single day. How we support you: Structured training and certification through SPN before you're held to the standard. Clear SOPs and visual aids at every workstation so you're never guessing. Quality feedback loops with coaching when errors happen — we help you learn, not just correct. Forward Momentum We don't wait to be told what to do. We take initiative, drive improvement, and refuse to make excuses. If you see a problem, you bring a solution — not just a complaint. Comfort zones don't exist here. Growth requires pushing beyond what's easy, and we expect that from everyone. We move with urgency, but with purpose and control — fast without chaos. How we support you: Line Captain development path for high performers ready to grow into leadership. Open door for ideas — if you bring a solution, leadership listens. Regular development conversations with Supervisors to discuss your goals and build the skills to get there. Respect + Results We treat people with dignity, and we hold each other accountable. Results matter — not just effort. Direct feedback is expected and given without hesitation. Respect is earned through performance, not titles. We check egos at the door and focus on what's best for the team. Tough conversations are normal here. We address issues directly because avoiding them disrespects everyone. How we support you: Recognition for performance — we celebrate wins and acknowledge those who deliver. Fair and transparent feedback so you always know where you stand. Leadership that models respect — we hold ourselves to the same standards we expect from you. Truth + Clarity We are honest, even when it's uncomfortable. We don't hide mistakes — we own them fast. Hiding errors makes them worse; admitting them shows integrity. Communication is clear and direct. Say what you mean — vague answers and half-truths waste everyone's time. No gossip, no politics. Bad news travels up immediately because leadership can't fix what they don't know about. How we support you: No-blame culture for honest mistakes — when you own up, we focus on fixing and learning, not punishing. Clear expectations from day one so you never have to guess. Regular communication from leadership to keep you informed. Execution Excellence We deliver on commitments. We meet deadlines. We follow through completely — no half-finished work. Done means done, not "almost done" or "I'll finish it later." Excuses don't ship product. Obstacles are expected; overcoming them is the job. We measure everything that matters because if you can't prove it happened, it didn't happen. How we support you: Tools and resources to do the job right — we don't set you up to fail. Realistic expectations and prioritization to help you focus on what matters most. Recognition for follow-through — when you deliver on commitments, we notice. These 5 pillars are not easy. But our goal is your growth. We are committed to developing you professionally and helping you become the best version of yourself. You won't do this alone — we stand beside you every step of the way. About the Role We are looking for a Quality Assurance Manager to lead product quality across all production stages. You will own incoming, in-process and final inspection, NPI quality and quality performance metrics, keeping our operation compliant with ISO 9001 and R2. You will report to the Director of Quality & Integrated Management Systems and lead a team of engineers, a QA Supervisor and quality inspectors. Position Details - Department: Quality Operations - Reports to: Director of Quality & Integrated Management Systems - Direct reports: Quality Engineer, Supplier Quality Engineer (SQE), Quality Assurance Supervisor, Data Security Compliance Coordinator, and Incoming, Process, Final and OBA Quality Inspectors - Key partners: Engineering and Production Primary Responsibilities You will own: - Incoming Inspection - In-Process Inspection - Final Inspection - New Product Introduction (NPI) quality - AQL (Acceptance Quality Limit) sampling plans - Quality metrics - Quality KPIs - DPM (Defects Per Million) Secondary Responsibilities - Lead and develop the QA operations team - Report quality performance to the Director - Coordinate with Engineering and Production on NPI and improvement initiatives Decision- Making Authority You will decide independently on: - Inspection standards, staffing and AQL plans - Disposition of nonconforming lots within policy - Reassignment of QA resources across lines and shifts - NPI inspection plans, approved jointly with Engineering You will partner with the Director on: - Company-level NPI production GO/NO-GO decisions - Changes to customer acceptance criteria - Team structure and headcount changes Escalation Responsibilities - Yield or DPM breaching target across lines: same day, with an action plan - Critical or safety defect reaching customers: immediately - NPI launch at risk: same day, with a readiness assessment Required Qualifications - Bachelor's degree in Engineering (Industrial, Electronic or Quality) or a related field - 5–7 years in quality within electronics manufacturing or refurbishment, including team leadership - Bilingual: English and Spanish (required) Required Competencies - Quality Management: Expert - Inspection & AQL: Advanced - Data Analysis & KPIs: Advanced - Leadership: Advanced - Bilingual Communication: Advanced Technical Knowledge - Inspection & AQL (incoming, in-process, final, sampling): Advanced - Quality Metrics & KPIs (yield, DPM, dashboards): Advanced - NPI quality: Advanced - Inventory, traceability and document management systems: Intermediate to Advanced Core Skills Leadership, analytical thinking, communication, decision-making and results orientation. Working Conditions - Schedule: standard production hours aligned with shift operations, with flexibility during ramp-ups and audits - Work mode: on-site, production floor and office - Physical effort: moderate; a mix of office work and production-floor presence - PPE required on the production floor - Environment: electronics refurbishment production floor in R2 and ISO 9001 certified operations, with exposure to production and warehouse areas