Bilingual Quality Intelligence – AI System Administrator

Direct message the job poster from Airlink Distribution Inc Melody Guzmán Melody Guzmán Talent Acquisition | Talent Allocation | Workforce Planning | IT & Technical Recruitment | Recruitment Strategy | Headhunting | Talent Sourcing |… ONLY CV's IN ENGLISH WILL BE CONSIDERED. DO NOT APPLY IF YOUR PROFILE DOES NOT MATCH WITH THE REQUIREMENTS OF THE POSITION. Our Culture at Airlink We're not for everyone — and that's intentional. At Airlink, we've built a culture around five pillars that define who we are and what we expect. Read them carefully. If this doesn't sound like you, we're not the right fit. Precision Culture We pay attention to every detail. Processes exist for a reason, and we follow them exactly — no shortcuts, no exceptions, no matter the pressure. We catch errors before they happen, not after. Documentation isn't optional. First-time quality is the expectation, not rework. The standard is the standard, and it doesn't change based on who's working or who's watching. Consistency across all shifts and all teams, every single day. How we support you: Structured training and certification through SPN before you're held to the standard. Clear SOPs and visual aids at every workstation so you're never guessing. Quality feedback loops with coaching when errors happen — we help you learn, not just correct. Forward Momentum We don't wait to be told what to do. We take initiative, drive improvement, and refuse to make excuses. If you see a problem, you bring a solution — not just a complaint. Comfort zones don't exist here. Growth requires pushing beyond what's easy, and we expect that from everyone. We move with urgency, but with purpose and control — fast without chaos. How we support you: Line Captain development path for high performers ready to grow into leadership. Open door for ideas — if you bring a solution, leadership listens. Regular development conversations with Supervisors to discuss your goals and build the skills to get there. Respect + Results We treat people with dignity, and we hold each other accountable. Results matter — not just effort. Direct feedback is expected and given without hesitation. Respect is earned through performance, not titles. We check egos at the door and focus on what's best for the team. Tough conversations are normal here. We address issues directly because avoiding them disrespects everyone. How we support you: Recognition for performance — we celebrate wins and acknowledge those who deliver. Fair and transparent feedback so you always know where you stand. Leadership that models respect — we hold ourselves to the same standards we expect from you. Truth + Clarity We are honest, even when it's uncomfortable. We don't hide mistakes — we own them fast. Hiding errors makes them worse; admitting them shows integrity. Communication is clear and direct. Say what you mean — vague answers and half-truths waste everyone's time. No gossip, no politics. Bad news travels up immediately because leadership can't fix what they don't know about. How we support you: No-blame culture for honest mistakes — when you own up, we focus on fixing and learning, not punishing. Clear expectations from day one so you never have to guess. Regular communication from leadership to keep you informed. Execution Excellence We deliver on commitments. We meet deadlines. We follow through completely — no half-finished work. Done means done, not "almost done" or "I'll finish it later." Excuses don't ship product. Obstacles are expected; overcoming them is the job. We measure everything that matters because if you can't prove it happened, it didn't happen. How we support you: Tools and resources to do the job right — we don't set you up to fail. Realistic expectations and prioritization to help you focus on what matters most. Recognition for follow-through — when you deliver on commitments, we notice. These 5 pillars are not easy. But our goal is your growth. We are committed to developing you professionally and helping you become the best version of yourself. You won't do this alone — we stand beside you every step of the way. Position Objective Own the end-to-end administration of the internal AI platform — all 11 Copilot Studio agents and their supporting Claude projects, SharePoint libraries, and M365 security groups — as the specialist who leads the whole system implementation and follow-up, delivers platform training, and executes and safeguards publication of approved content into the production Claude projects and SharePoint libraries. Adapt platform content — especially the ISO-R2 agent — to embed the R2, ISO 9001:2015, and Lean manufacturing culture. This role performs the AI QA Administrator function defined in AI Platform Foundational §2.1. Key Responsibilities Full AI Platform Administration – Serve as the sole technical administrator of the internal AI platform — administer all 11 Copilot Studio agents and their supporting Claude projects, all M365 security groups, and all SharePoint library permissions (AI Platform Foundational §2.1 and §6; POL-AI-001). System Implementation & Follow-Up – Lead the whole platform implementation and follow-up per the Implementation Order — Claude projects, OneDrive/SharePoint structure, M365 security groups, Copilot Studio configuration, grounding rules, and Docusign workflows — verifying each phase end-to-end. Agent Management & Grounding – Configure and maintain each agent's grounding rules so agents retrieve only from the correct SharePoint knowledge libraries (AI Platform Foundational §6.1), keeping the 11-agent family aligned with the access matrix (§6.3). Production Publication (Sole Authority) – Execute promotions to production — the only role authorized to upload approved content into the production Claude projects and SharePoint libraries — and run Approval C post-promotion verification, publishing only after Approval B is complete (AI Platform Foundational §4.7 and §12.1). MASTER MATRIX LOG & Coding – Maintain the MASTER MATRIX LOG (Document Index Control), assign document codes and DCC numbers per, and act as the pre-approval validation gate. Platform Training – Deliver AI platform training and onboarding — platform representative onboarding checklist, system orientation, and Docusign / DCR process training — per AI Platform Foundational Documentation Process Management – Manage the platform documentation workflow that feeds the agents — drafting support, formatting, version control, and Docusign submissions R2 / ISO / Lean Adaptation – Adapt platform content — especially the ISO-R2 agent — to embed R2, ISO 9001:2015, and Lean manufacturing practices, keeping QMS knowledge current with risk-based thinking (§6.1) and continual improvement (§10). Compliance Checks – Ensure documents meet bilingual completeness, terminology alignment, required sections, and format before promotion (AI Platform Foundational §5.5; ISO 9001:2015 §7.5.2). Audits & Gap Resolution – Run and support platform audits (AUD-01…AUD-08) and manage gap resolution within SLA (AI Platform Foundational §7.1 and §12.2; ISO 9001:2015 §9.2). Feedback Triage – Triage "Tell the Platform"Feedback (Types A/B/C) and route corrections or new-document needs, without treating employee feedback as a direct change trigger (AI Platform Foundational §4.8). Security & AI Governance – Manage M365 security-group membership and enforce AI governance (POL-AI-001), keeping access aligned to the agent access matrix and preserving the full audit trail (AI Platform Foundational §12.1). Secondary Functions Metrics & KPI Reporting – Track and report platform KPIs (Coverage, Gap Resolution, Accuracy, Approval Cycle Time, Review Compliance, DCR-to-Publication) to the Sr. Quality Supervisor. Terminology & Master Definition List – Maintain the Platform Master Definition List, reviewing new terms before production use. Repository & Beta Maintenance – Maintain the OneDrive/SharePoint structure and