Call Center Manager at Translation Agency of Canada

Location: Remote Translation Agency of Canada has been assisting clients across Canada and abroad with high-quality document translation services for 5 years. We operate with high volume and speed, maintaining top-tier quality, with thousands of loyal, satisfied clients and new clients through recommendations. Want to learn and grow with us? Become the voice of our company? We are seeking a bilingual individual (English and French) for client phone communication via IP telephony. Email remains the primary client contact method, but some clients prefer phone inquiries or status updates. Energy: Ability to work and think quickly without procrastination. Time Management: Effective planning for high productivity in work and life. Communication & Initiative: Our team collaborates on ideas and innovations. Financial Literacy: Strong financial habits correlate with effective company metrics. Active Lifestyle: A healthy body, healthy mind. Love of Learning: We offer a library of free business e-books. Fluent spoken and written English and French. English level of C1 or higher. Strong oral communication, clear speech, and absence of filler words. Ability to establish rapport with clients, ask questions, and listen actively. Customer-focused, tech-savvy, and capable of multitasking with accurate data entry. Proficient with Microsoft Word, Excel, Google Sheets, WhatsApp, and Telegram. Knowledge of Ukrainian or Spanish is a plus. Own a computer with sufficient processing power for browser and messaging tabs. Quiet workspace with a stable, high-speed internet connection. Telephone headset with noise cancellation (may be provided). Answer incoming calls from new and existing clients. Make outbound calls to inform clients and follow up on missed calls. Record and retrieve client information in our CRM system. Build trust with clients and identify their needs, interests, and expectations. Monthly salary paid without delays. Start Date: Immediate. One-month probation period with full pay and exam upon completion. Training with top managers. Optional weekend shifts. Competitive salary and commission structure. Opportunities for professional growth and development. Involvement in diverse projects with international clients. A collaborative and supportive team environment. If you are passionate about sales and ready to help clients connect through language, we would love to hear from you! Submit a well-structured resume that highlights your relevant experience. Proof of English proficiency (B2 level or higher). Non-native French speakers: C1 or higher certification required. Include your interest in this role, why you’re a fit, and your salary expectations in your application. Submit links to the test tasks described below. Recording Test Task: Make two one-minute videos. In one video, speak in French; in the other, in English. Imagine helping a client unsure of language requirements and pricing for document translation. Explain how you’d guide them and showcase your client-centric approach. Upload the recordings to a cloud service like Google Drive, Dropbox, or YouTube and provide open-access links.Add filesAdd more files