Senior Bilingual Content Strategist, (Senior Consultant, Experience & Design)

Job Requirements Senior Bilingual Content Strategist (Senior Consultant, Ex perience & Design) We are seeking a Senior Bilingual Content Strategist as part of our Senior Consultant, Experience & Design career path to lead the translation, localization, and quality assurance of Spanish-language content for state claimant and employer-facing digital services. This role is first and foremost responsible for ensuring that English content is translated into clear, accurate, legally sound, and culturally appropriate Spanish. The ideal candidate understands that effective translation goes beyond language fluency—it requires deep knowledge of cultural nuance, plain language principles, and the ability to preserve legal and regulatory intent while making complex government information understandable to diverse Spanish-speaking audiences. This individual will also leverage content strategy experience to improve content quality, collaborate with product and design teams, and help establish scalable bilingual content workflows within an agile, human-centered design environment. This is a fully remote role. At Fearless , the Senior Consultant combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership. This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions. The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs. Your Responsibilities In This Role Lead the translation, localization, and quality assurance of English content into Spanish for claimant and employer-facing digital experiences. Review and validate Spanish-language content to ensure translations are legally accurate, culturally appropriate, consistent with program terminology, and aligned with plain language and accessibility standards. Translate and adapt user-facing content—including instructional text, workflows, help content, notifications, and application guidance—while preserving the intent of the original English source. Ensure legal, regulatory, and public benefits information is accurately represented in Spanish with no loss of meaning or ambiguity. Serve as the primary subject matter expert for Spanish-language content quality, partnering with stakeholders to resolve linguistic, cultural, and terminology questions. Review and refine machine-assisted translations produced through localization tools to ensure they meet quality and accuracy standards. Partner with product managers, UX designers, content designers, and engineers to integrate high-quality bilingual content into sprint delivery cycles. Contribute to content strategy by helping define content standards, governance, and reusable patterns that support scalable bilingual experiences. Conduct content audits and recommend improvements to clarity, consistency, accessibility, and user comprehension. Support metadata, information architecture, and content organization efforts where appropriate to improve findability and maintainability. Participate in user research and content validation activities to ensure translated content effectively serves Spanish-speaking users. Portfolio Submission Please include a link to your portfolio with your application. Your portfolio helps our hiring team understand your previous work, design approach, and the role you played in creating solutions. Fearless Impact The Impact You Will Create in this Role: Collaborates with cross functional teams Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization Earn the trust of your customer and teammates by delivering world class services. Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track. Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed. Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes. Fearless Customer Impact Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling Offer and implement innovative solutions that include design best practices, tools, and research methods Serve as a trusted advisor in your area of expertise Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success Work Experience PROJECT SPECIFIC SKILL AND EXPERIENCE REQUIREMENTS Minimum of 7 years of experience in content strategy, localization, translation, UX writing, or content design supporting digital products or large-scale websites. Bachelor’s degree in Communications, English, Journalism, Translation, Linguistics, Spanish, or a related field, or equivalent professional experience. Native or professional fluency in both Spanish and English with demonstrated experience translating and localizing digital content for Spanish-speaking audiences. Extensive experience translating, reviewing, and validating Spanish-language content involving legal, regulatory, public benefits, healthcare, financial, or government information, where accuracy is critical. Strong understanding of cultural and regional language differences within Spanish-speaking audiences and the ability to make appropriate localization decisions. Demonstrated ability to preserve legal and regulatory intent while producing clear, plain-language translations that are accessible and easy to understand. Experience applying plain language principles, accessibility standards (WCAG), and human-centered design practices to bilingual digital content. Experience collaborating with cross-functional agile teams, including product managers, UX designers, engineers, and content stakeholders. Demonstrated content strategy experience, including content governance, content modeling, content audits, or information architecture, to support scalable content operations. Preferred Experience Experience working with translation management or localization platforms (such as Localize, Smartling, Phrase, Crowdin, or similar). Experience supporting government digital services, unemployment insurance, workforce development, or other public benefits programs. Experience reviewing or improving machine-assisted translations and establishing localization quality assurance processes. Familiarity with generative AI and translation technologies to improve localization workflows while maintaining human quality review. Google UX Design Certificate, Content Strategy for Professionals specialization, ATA certification, or other professional translation or localization credentials. Fearless Skills And Competencies Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions. Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole. Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks. Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a f